What does a personal brand audit achieve?

Brand Audits Update x Christine Moody*
Brand Audit_project-manager-holding-clipboard
Towards the end of last year, I decided to use my Brand Audits’ framework and tools to conduct an audit on my own personal brand—’Brand Me’. It is not a perfect situation to audit yourself but I used a robust framework and process to keep it as unbiased as possible and included as many ‘external stakeholders’ as possible—ie, I did not ask my mother! This process allowed me to highlight what I had achieved to date but also what I wanted to achieve and more importantly the gaps.
It also enabled me to put in place goals and strategies to close the gaps to reach my goals in 2015. Through this process I am happy to say that I have completed a range of new start-ups; finished my Masters thesis; got my fitness to a level I have never had before; and for fun (and lots of laughs!), attending ballet classes “just because”. And all this was achieved in less than one year.
“It also enabled me to put in place goals and strategies to close the gaps to reach my goals in 2015.
Annual audits not only keep you on track, but also allow you to celebrate all you have achieved and reflect on your successes. It helps you ‘regroup’ after a diversion or disaster and gives you focus, energy, and motivation to keep going with a clear purpose and direction. I have now completed many personal brand audits for clients and I got to say that I enjoy the process because I see the difference that this makes to people and their lives.

*Christine Moody is one of Australia’s leading brand strategists and the founder brand management consultancy, Brand Audits. With more than 30 years’ professional experience, Christine has helped a diverse client base of local and international brands, including Gold Coast City Council, Hilton Hotels, and Wrigleys USA, to develop, protect and achieve brand differentiation.

Innovation—ideas based on your own needs

Brand Audits Update x Christine Moody*

TheWrapDress-230514-48

I have always been an entrepreneur—even before I knew there was a word for it! I started my business when still at University and basically have worked for myself on a range of start ups. I believe working with a variety of clients as well as on a variety of projects in those early days not only gave me valuable work experience, it also exposed me to a variety of CEOs. I was able to observe first hand and at close range, how their leadership style had a direct affect on the entire organisation. It also gave me insights into how they coped with not knowing what was around the corner as far as technology was concerned. But it did not matter as the best leaders ensured that their companies spent time and money on exploring better ways of doing things and being aware what other industries were developing. They also recognised that things that they found annoying (pain points) may also be annoying for their clients so they set about creating new products around solving a problem.

Many of my ideas have come from a personal need or pain point or seeing a problem with a process or product. Every new concept I have developed—from The Wrap Dress (see story below), Designer Law School, and Poppy Cakes—have been an outcome of a an idea inspired by a personal need. So look around your company and spend time with your clients, and most importantly keep your eyes and ears open every time you are out of your office. You will never know where a new idea can come from.

Why I created ‘The Wrap Dress

I made my first Wrap Dress as a versatile staple that I could dress up or down for any occasion. So I could get out the door faster, and still look and feel as fresh and crisp at the end of the day as I did at the start. Something that would have me looking and feeling good, wherever my day took me. The concept grew from a corporate sewing group I started a few years ago—affectionately known as ‘Stitch ’n’ Bitch’! The Wrap Dress style was chosen as the first garment for its simplicity and versatility. And something that would perfectly suit the busy, outgoing women in our group.

I chose a stretch fabric that I later discovered was typically used in swimwear. As it turned out, it perfectly suited the everyday/everywhere/everybody style of garment. I was wrapped in a great idea! Then a friend wanted one. Then another. Then friends of friends. Then people I’d never met. I’ve kept refining the design and make over the years. The beautiful, comfortable, durable, versatile Wrap Dress you see before you is the end result. Complicated lives need simple solutions. The Wrap Dress makes getting dressed, out of the house and on with the day that much easier—and more fun!

*Christine Moody is one of Australia’s leading brand strategists and the founder brand management consultancy, Brand Audits. With more than 30 years’ professional experience, Christine has helped a diverse client base of local and international brands, including Gold Coast City Council, Hilton Hotels, and Wrigleys USA, to develop, protect and achieve brand differentiation.

A brand called YOU

Brand Audits Update x Christine Moody*

Inc
Inc.com
“Just like household name brands, you have characteristics that define you; ways that you think of yourself and ways that others think of you. Effective personal branding isn’t about putting on a show or figuring out how to do as little work as possible while getting the most financial reward. That’s not something that I believe in. Life’s just too short to not be focused on building the best possible version of yourself.”
 
Women’s Agenda
Your personal brand matters: Five ways to develop it for career success x Megan Dalla-Camina

“One of the key aspects of our career that really matters is your personal —which is essentially how you choose to present yourself. Everyone has one. Many people don’t know what their personal brand says about them; and few do something positive to build it, enhance it, and leverage it to support their career success. I am still surprised by how many people think they don’t even have one.”
Harvard Business Review
“People reinvent themselves all the time—to take on a new challenge, shift into more-meaningful work, or rebut perceptions that have hindered their career progress. Sometimes the changes are major (a financial services manager moves into retail, a venture capitalist becomes a life coach). Sometimes the rebranding is subtle, as for an executive who wants to advance but needs to overcome the knock that he’s “not good with numbers.” Taking control of your personal brand may mean the difference between an unfulfilling job and a rewarding career. As Longfellow noted, “We judge ourselves by what we feel capable of doing, while others judge us by what we have already done.” Your path may make perfect sense to you, but how can you persuade others to embrace your new brand—and take you seriously?”

*Christine Moody is one of Australia’s leading brand strategists and the founder brand management consultancy, Brand Audits. With more than 30 years’ professional experience, Christine has helped a diverse client base of local and international brands, including Gold Coast City Council, Hilton Hotels, and Wrigleys USA, to develop, protect and achieve brand differentiation.

Want to be customer-centric? Then worry about every little detail

Brand Audits Update x Christine Moody*
Customer_Centric
The habits of customer-centric CEOs like Amazon’s Jeff Bezos and Apple’s Tim Cook aren’t as hard to pick up as some executives might expect. Here are three things leaders can start emulating today to become more customer-centric and gain the insight into business opportunities and pain points that come with that focus.
 
Forbes
As more and more brands are vying for a slice of the consumer’s attention, businesses need to restructure themselves, and become more customer-centric to stay ahead in the race. While most companies today claim to put their customers first, a surprisingly small number are actually doing it right. So, where are they going wrong? The fact is: some businesses are treating customer-centricity as a set of strategies meant solely for the customer-facing units of a business. They often forget that a customized or one-on-one approach is more than just a marketing goal for customer service reps and sales people.
Wharton
Customer centricity is not merely about customized products and services. It’s also a celebration of customer diversity. Mary Kay consultants live and die by their ability to leverage individual customer-level data. A truly customer-centric firm also knows that world-class service should be reserved for only the best customers. Its principles warn that rolling out the red carpet for every customer is a crippling waste of resources

*Christine Moody is one of Australia’s leading brand strategists and the founder brand management consultancy, Brand Audits. With more than 30 years’ professional experience, Christine has helped a diverse client base of local and international brands, including Gold Coast City Council, Hilton Hotels, and Wrigleys USA, to develop, protect and achieve brand differentiation.

Stressed? It’s not your fault—blame the oldies!

Brand Audits Update x Christine Moody*

Stress image
Stress and its negative side affects of long-term stress is documented in various respected academic and business journals. I know first hand how stress can affect all areas of your life including your personal and business life. Researchers now believe that the stress and subsequent reaction to it is part of your DNA. I am one of the lucky ones, I think I got the ‘good genes’. I come from a family of determined women and men who see a challenge and take it head on. I think is it something to do with the mix of my Scottish and Australian heritage perhaps. I have had many challenges—especially over the past three years—but I have used these challenges to achieve so much more than I ever thought I could—from an exercise regime that includes bootcamp-style classes and first-ever ballet lessons; to creating start-ups including ‘The Wrap Dress’ and ‘Designer Law School’; as well as achieving one of the most important milestones: finishing my Masters Thesis!. All because I learned how to harness the stress and react to the challenges by changing my mindset and breaking things down to ‘bite size’ pieces. I now say to stress and the challenges:  “Bring it on!”
Fast Company
“Can trauma, stress, and even nightmares be passed down from generation to generation? Scientists say yes. A number of research finds that those who have been traumatized around the time of conception can pass on a DNA code to their offspring that results in a higher vulnerability to stress in their molecules, neurons, cells, and genes. Furthermore, this gene expression—a chemical coating upon the chromosomes—is strong enough to be passed on to a third generation, which means grandchildren have “a kind of biological memory” of what their grandparents experienced, according to studies.”
Forbes
“Stress affects people in all different ways—or at least, different people respond to it very differently. For some, it rolls off quickly, and they rebound in a reasonable amount of time. For others, it “sticks” and it takes much longer to recover, if ever. This is because people’s mental “resilience” varies enormously, which itself is based on both genes and environment. For people who aren’t so good at coping with stressors, it may be that they’ve never been particularly good at it—or it could be that they were once good, but the losses and blows of life have worn away their resilience over time. Luckily, it’s possible to build that skill back up.
 
Inc.
10 steps to building your resilience x Thompson Wall
“It can be easy to feel like throwing in the towel when you’re faced with adversity, tragedy, or even just plain old stress. But what if we could build an immunity to stress in the same way we take vitamins and antibiotics to boost our immunity to illness? A recent article in The Wall Street Journal explores the art of learning resilience with Dennis Charney, dean of the Icahn School of Medicine at Mount Sinai. Charney is a world-renowned neurobiology expert specializing in the treatment of mood and anxiety disorders. In Resilience: The Science of Mastering Life’s Greatest Challenges, Charney and Steven Southwick, a psychiatry professor at Yale University, explain that people can train their brain to be more resilient by harnessing their stressors and using them to their advantage.”

*Christine Moody is one of Australia’s leading brand strategists and the founder brand management consultancy, Brand Audits. With more than 30 years’ professional experience, Christine has helped a diverse client base of local and international brands, including Gold Coast City Council, Hilton Hotels, and Wrigleys USA, to develop, protect and achieve brand differentiation.

Powerful women make powerful role models

TaylorSwift

Brand Audits Update x Christine Moody*
Forbes has many lists and rankings, inlcuding lists of the richest Americans and the rankings of the world’s top companies. Two key lists were published this week—Most powerful women + most successful, self-made women in the U.S. These lists are inspiring especially the self-made women from a variety of industry sectors—fashion to manufacturing to medical. Interesting that 20 out of the 50 women on the list reside in California—must have something to do with the sunshine! Some are not household names which is a nice change from the usual ‘suspects’—Oprah and Sheryl Sandberg, etc.
 
The Sydney Morning Herald
“Taylor Swift has been named one of the most powerful women in the world after making her first entrance in Forbes’ World’s Most Powerful Women list this year. The 25-year-old was ranked number 64 on the list for 2015, and is also the youngest. Swift is one of the most followed celebrities on Twitter with 58 million followers. Forbes estimates her earnings in 2014 to be $81 million.”
Forbes

“Forbes has compiled its first ever list of the nation’s top 50 most successful, self-made women as measured by their net worths.The exclusive freshman class includes entrepreneurs, CEOs, entertainers, designers and even an author. Some of the list members are extremely well-known, starting with the likes of Oprah Winfrey and Facebook’s Sheryl Sandberg. Others like Kathy Fields and Katie Rodan, dermatologists who created acne treatment Proactiv and now have another skin care company, aren’t quite household names yet but may be on their way.”
 
The World’s Most Powerful Women 2015 x Caroline Howard
“The world’s most powerful woman, German Chancellor Angela Merkel, has a lot on her mind these days: Mediterranean migrants, Russian sanctions, homegrown spying scandals, Eurozone stability and the Germanwings crash, to name a few pressing issues. One thing she surely isn’t thinking about—but we are— is that come next year’s U.S. elections, she could lose her title for the first time since 2010 to the one person with a credible and mathematical chance of “leading” the world.”

*Christine Moody is one of Australia’s leading brand strategists and the founder brand management consultancy, Brand Audits. With more than 30 years’ professional experience, Christine has helped a diverse client base of local and international brands, including Gold Coast City Council, Hilton Hotels, and Wrigleys USA, to develop, protect and achieve brand differentiation.

The beauty of PopUps

PopUps_Markit-25May2014-visitors_2
Brand Audits Update x Christine Moody*
A few years ago, I identified the potential of retail PopUp stores. To prove my theory that this concept was a great alternative to a long-term retail lease, I prepared a visual presentation on the current state of retail in USA and Australia and the PopUp trends. The purpose of this presentation was to investigate if there were any ‘hidden’ negatives around the idea in the context of the Australian retail environment. I then presented the PopUp store idea to landlords, agents, and anyone else involved in retail leasing. My research found no negatives so I set about finding a retail space. I gave myself one week and two thousand dollars to set up a cupcake PopUp store. PopUps can be used to promote the brand, test new products, to get direct customer feedback, as well as to test potential retail precincts prior to signing longer-term retail leases. It also adds excitement to business as PopUps creates a startup mentality—lots of energy and creativity because of the limited resources—time and money! Here are some other PopUp ideas—from market stalls to Martha Stewart’s PopUp Pie Shop.
 
“According to a survey of over 30,000 global consumers, 60% admitted that they browse products online before ultimately purchasing them in stores. Now consider that e-commerce in 2014, only accounted for roughly 6% of total retail sales (US Department of Commerce). What does this all mean for your business?—Jon Burbank, President of Strategic Initiatives at Nielson says, “Now is the time to create Omni-channel experiences for consumers who are actively using both digital and physical platforms to research and purchase, as consumers increasingly don’t make a distinction between the two”.”

Pitchi Chats With Simon Obarzanek, the Founder of Markit x Cassandra Carbone

“Large pop up markets are becoming increasingly popular, and with Markit setting up shop once again in Melbourne’s Federation Square this Sunday we thought we’d find out what is involved in running such a large scale event. Markit founder, Simon Obarzanek sat down with us to share a little bit more about his life as an entrepreneur, market connoisseur and creative—and how he juggles so many hats!”
“To celebrate our new book, Martha Stewart’s New Pies & Tarts, we opened up shop! On March 26 and 27 (2013), our test kitchen team set up a provisional pie and tart store in Manhattan’s West Village neighbourhood offering a variety of baked favourites from the new book. On hand were dreamy cream pies, dainty lemon tartlets, classic fruit pies, savoury galettes, rustic hand pies … and the book that showed how to make all of them! Customers also had the chance meet the bakers behind the book and participate in hourly raffles, as well as check in to the pop-up shop on Foursquare.”

*Christine Moody is one of Australia’s leading brand strategists and the founder brand management consultancy, Brand Audits. With more than 30 years’ professional experience, Christine has helped a diverse client base of local and international brands, including Gold Coast City Council, Hilton Hotels, and Wrigleys USA, to develop, protect and achieve brand differentiation.

What every brand can learn by watching fashion documentaries

valentino
Brand Audits Update x Christine Moody*
I spent yesterday afternoon watching the documentary about Karl Lagerfeld, Lagerfeld Confidential. The reason I love fashion movies is the fact that they teach you so much about brands and how these brands remain focussed on the future while seeking inspiration from the past. If you are interested in the business of brands—and how every single, little detail is discussed and considered—fashion houses are a great examplar. They also represent brands that have survived the departure of the founder and continue to grow new markets and new customers by ensuring the designs remain contemporary but at the same time respecting the past. Like all businesses they have their ups and downs but because the fashion brands have the hearts of so many customers, they are able to survive, adapt, and thrive in the toughest of all business environments. The garments are beautiful but the business of understanding the customer and having a unique voice in a crowded marketplace is just as relevant for couture as it is for professional services. Featured below are the trailers of my top three fashion documentaries.

“Famed Italian fashion designer Valentino Garavani opened his first fashion house in 1959. In 2007, Valentino announced his retirement plans and began preparing for his final show. This documentary follows Valentino during the last two years of his time as a designer, accompanied by Giancarlo Giammetti, his patient partner in both business and life. As Valentino gets ready to conclude his fashion career, he worries about the the intentions of the corporation buying his clothing line.”
 
“Dior and I brings the viewer inside the storied world of the Christian Dior fashion house with a privileged, behind-the-scenes look at the creation of Raf Simons’ first haute couture collection as its new artistic director-a true labor of love created by a dedicated group of collaborators. Melding the everyday, pressure-filled components of fashion with mysterious echoes from the iconic brand’s past, the film is also a colorful homage to the seamstresses who serve Simons’ vision.”
 
“Anna Wintour, the legendary editor-in-chief of Vogue magazine for twenty years, is the most powerful and polarizing figure in fashion. Hidden behind her trademark bob and sunglasses, she has never allowed anyone to scrutinize the inner workings of her magazine. Until now. With unprecedented access, filmmaker R.J. Cutlers new film The September Issue does for fashion what he did for politics in The War Room, taking the viewer inside a world they only think they know. Every August a record-breaking number of people cant wait to get their hands on the September issue of Vogue. The 2007 issue was and remains the biggest ever, weighing over four pounds, selling thirteen million copies, and impacting the $300-billion global fashion industry more than any other single publication. An intimate, funny and surprising look at Anna Wintour and her team of larger-than-life editors as they create this must-have Bible of fashion, Cutler explores the untouchable glamour of Wintours Vogue to reveal the extraordinarily passionate people at its heart. He takes us behind the scenes at Fashion Week, to Europe, on shoots and reshoots, and into closed-door staff meetings, bearing witness to an arduous, entertaining, and sometimes emotionally demanding process. At the eye of this annual fashion hurricane is the two-decade relationship between Wintour and Grace Coddington, incomparable Creative Director and fashion genius. They are perfectly matched for the age-old conflict between creator and curator. Through them, we see close-up the delicate creative chemistry it takes to remain at the top of the ever-changing fashion field.”

*Christine Moody is one of Australia’s leading brand strategists and the founder brand management consultancy, Brand Audits. With more than 30 years’ professional experience, Christine has helped a diverse client base of local and international brands, including Gold Coast City Council, Hilton Hotels, and Wrigleys USA, to develop, protect and achieve brand differentiation.

Some people just seem to bounce back from anything—how resilient are you?

Brand Audits Update x Christine Moody*

In today’s dynamic and ever-changing world, brands (and people) need to be resilient. But what does having ‘resilience’ mean and what are the traits of those who seem to bounce back from anything?

7-habits-of-highly-resilient-people

Fast Company
Seven habits of highly resilient people x Harvey Deutschendorf
Success is seldom a straight road; it almost always involves many detours and dead ends. It takes tenacity and determination to keep going, but those that do will eventually reach their destination.

Forbes
The vitial link between resilience and your bottom line x Jan Bruce
If you think that stress in the workplace, employee engagement, and any other “soft” issues are secondary to the real focus of your business, think again. And if you think stress management is about breathing and relaxation, and that your wellness/healthcare vendor has it covered, please read this for the sake of your bottom line.

Strategy + Business
How to lead in ambiguous times x Ian Bremmer
A glance at today’s headlines leaves little doubt that we have entered a new era of geopolitical turbulence. Acts of terror and violence, humanitarian crises, and public health emergencies are rarely localised events. Instead, these shocks transcend borders, presenting global challenges. Just as one crisis fades, another rises to take its place. Adding further complexity, today’s enemy (unlike in that previous period of great geopolitical uncertainty, the Cold War) is often unseen or unknown.

*Christine Moody is one of Australia’s leading brand strategists and the founder brand management consultancy, Brand Audits. With more than 30 years’ professional experience, Christine has helped a diverse client base of local and international brands, including Gold Coast City Council, Hilton Hotels, and Wrigleys USA, to develop, protect and achieve brand differentiation.

The growth of personal services in the digital world

Brand Audits Update x Christine Moody*

Personal shopping

The Business of Fashion 
“At the luxury level, personal shopping services make customers spend significantly more. How do these services work? And can they work on the high street?”
Women’s Agenda
“In 2014 very few modern families can rely on a stereotypical 1920s housewife to keep the home fires burning. Yet the domestic workload hasn’t shrunk. Whilst ideally the workload is shared, the reality is for many working women.”
Fast Company
“Anyone who grew up with the notion that we’d all have jet packs and robot housekeepers by 2015 knows that predicting the future is a risky business. But as technology continues to develop and various trends, demographic shifts, and other factors create change, we are able to get a better handle on how our careers will change in the future. To get a better insight, we asked the experts what work will look in 2025.”

*Christine Moody is one of Australia’s leading brand strategists and the founder brand management consultancy, Brand Audits. With more than 30 years’ professional experience, Christine has helped a diverse client base of local and international brands, including Gold Coast City Council, Hilton Hotels, and Wrigleys USA, to develop, protect and achieve brand differentiation.