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ABC Radio Brisbane—The Retail Panel

Every Thursday at 4:30pm (Queensland time) DRIVE with Steve Austin.

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Do we want healthy vending machines? 
Corporate companies are replacing chocolate and chip vending machines with ones that dispense fruit and nuts. Is this responsible or do we deserve the right to a late night soft drink? And with the international push to ditch the straw, how are we going to drink a slurpee?

We talk to The Retail Panel: CEO, National Retail Association, Dominique Lamb; Director of CM Ink Communications and Marketing, Catherine Michael; and founder of Brand Audits, Christine Moody.

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eBay v Amazon in Australia
Do you still use eBay or are you now using Amazon to get goods from overseas. According to the experts, eBay is ramping up its services as Amazon looks to take hold in Australia and it might just be working. And, there is about to be lots more of your favourite weekend sausage sizzle locations (aka Bunnings Warehouse). Where? It’s a secret.

We talk to The Retail Panel: CEO, National Retail Association, Dominique Lamb; Director of CM Ink Communications and Marketing, Catherine Michael; and founder of Brand Audits, Christine Moody.

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Just a coffee, please
Queensland’s retail sector has recorded its lowest growth in almost a decade and some retailers say it is the worst they have seen. The state’s shoppers spent $9 billion on coffee though, so it seems we are keen for caffeine and not much else. And are some Brisbane electronic stores seeing whole days go by with zero customers?

We talk to The Retail Panel: CEO, National Retail Association, Dominique Lamb; Director of CM Ink Communications and Marketing, Catherine Michael; and founder of Brand Audits, Christine Moody.

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Toys ‘R’ Bust
The Retail Panel predicted it in March—toy retailer Toys ‘R’ Us was in danger. This week the retail chain announced it would shut down in Australia, closing 44 stores and affecting about 700 employees after administrators failed to find a local buyer. And, you have heard of a co-worker, but what is “co-working” and how would it work for clothing brands?

We talk to The Retail Panel: CEO, National Retail Association Dominique Lamb; Associate Professor, QUT’s Business School Dr. Gary Mortimer; and founder of Brand Audits, Christine Moody.

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What has Target done wrong?
Retail chain Target has announced about half of its stores are running at a loss. The chain has offered cheap homewares and fashion similar to its major competitor, K-Mart. So what went wrong?

We talk to The Retail Panel: CEO, National Retail Association, Dominique Lamb; Director, CM Ink Communications and Marketing, Catherine Michael; and Founder, Brand Audits, Christine Moody.

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The Treasurer says the economy is booming. So why are all the shops closing?
The Federal Treasurer Scott Morrison has crunched the numbers this week and says Australia’s economy is healthy. But those in the retail sector say it’s the opposite. Australians are not shopping like we have in the past.

We talk to The Retail Panel: CEO, National Retail Association Dominique Lamb; Associate Professor, QUT’s Business School Dr. Gary Mortimer; and founder of Brand Audits, Christine Moody.

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Amazon out of Australia and other retail news!
Amazon.com makes a ‘shock’ decision to leave Australia. What does this mean for Australian consumers?

We ask The Retail Panel: CEO, National Retail Association, Dominique Lamb; Founder, Brand Audits, Christine Moody; and Managing Director, CM Ink Communications and Marketing, Catherine Michael. >@35mins

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Qantas consider ‘opt in’ meals and all things Shanghai Shopping!
Would you be happy to pay for meals and services on your next flight?
Qantas are currently surveying customers to find out if they’d be happy to pay extra for meals, checked in baggage and in-flight entertainment on their next flight. Is this a win for the consumer or for Qantas themselves?

We ask The Retail Panel: CEO of the National Retail Association Dominique Lamb, Associate Professor at QUT’s Business School Dr. Gary Mortimer, and founder of Brand Audits, Christine Moody.

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Why do I get charged fees for Tap ‘N’ Go?
Have you been charged a fee for making a Tap ‘N’ Go purchase?

Much like a credit card some retailers are now charging a percentage fee to make a purchase with the convenient Tap ‘N’ Go feature

But are they within their right to do so?

We ask The Retail Panel: Dr Gary Mortimer Associate Professor at QUT’s Business School, founder of Brand Audits Christine Moody, and Dominique Lamb from the National Retail Association.

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The Woolworths IT meltdown
Some customers were told to abandon their shopping and exit immediately.

Others walked away with a free trolley of groceries. When an IT outage caused Woolworths checkouts to crash across the country the supermarket was forced to respond instantly. Was their response adequate? Could they have done it better?

We ask The Retail Panel: CEO of the National Retail Association Dominique Lamb, Associate Professor at QUT’s Business School Dr. Gary Mortimer, and founder of Brand Audits Christine Moody.

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The Retail Panel: What’s the deal with Toombul? 
Toombul Shopping Centre has changed hands a number of times in recent years and a new redevelopment is already on the cards.

In the mean time local shoppers have been left with a centre struggling for identity.

So what’s the deal with Toombul Shopping Centre and what does the future hold?

We ask The Retail Panel: Dr Gary Mortimer Associate Professor at QUT’s Business School, founder of Brand Audits Christine Moody, and Catherine Michael Managing Director of CM Ink Communications & Marketing

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Commonwealth Games retail woes!
The 600,000+ visitor numbers has not translated into a retail boom for Queensland retailers. Are retailers on the Gold Coast and within Brisbane’s 4000 postcode taking advantage of the 24/7 trading hours during the Games?

We ask The Retail Panel: Dr Gary Mortimer Associate Professor at QUT’s Business School, founder of Brand Audits Christine Moody, and CEO of the National Retail Association Dominque Lamb.

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My oh Myer!
Department store Myer has posted a hefty first-half loss of more than $476 million. What’s driven the loss and will it do further long-term damage to the Myer brand?

We ask The Retail Panel: Dr Gary Mortimer Associate Professor at QUT’s Business School, founder of Brand Audits Christine Moody, and Catherine Michael the Director CM Ink Communications & Marketing.

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Is this RIP for Toys ‘R’ Us?
Reports out of the US suggest the bankrupt toy retailer is preparing to sell or close all 885 stores in the US chain, putting 33,000 jobs at risk.So what does this mean for their Australian arm with 39 stores across the country? And why have Toys ‘R’ Us joined the growing list of retailers going bust?

We ask The Retail Panel: Dr Gary Mortimer Associate Professor at QUT’s Business School, founder of Brand Audits Christine Moody, and Catherine Michael the Director CM Ink Communications & Marketing

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What’s the deal with Doughnut Time?
CEO of the National Retail Association Dominque Lamb, Associate Professor at QUT’s Business School Gary Mortimer and founder of Brand Audits Christine Moody chat businesses that have gone bust and a limited edition aussie doll some are hoping to get their hands on.

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Costco is coming to Ipswich but why should we care?
Big box retailer Costco is officially coming to Ipswich.
We’re told it’s big news but what impact will it have on the community?

We ask The Retail Panel—Founder of Brand Audits Christine Moody, Catherine Michael the Director CM Ink Communications & Marketing, and Molten Store owner Jessy Cameron.

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Do Harley-Davidson make more from t-shirts than motorbikes?
If you ride a Harley-Davidson chances are you do it while also wearing the Harley t-shirt, the belt, a Harley watch, and maybe a bandana. So is it true what they say or just an urban myth? Do Harley-Davidson make more from t-shirts than motorbikes?

We ask The Retail Panel—Dr Gary Mortimer Associate Professor at QUT’s Business School, founder of Brand Audits Christine Moody, and Jessy Cameron owner of Molten Store.

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Ding Dong! Avon…leaving!
Long-standing home shopping brand Avon announced they’re withdrawing from Australia. In its heyday Avon was not only a shopping network but also a social outlet and income opportunity for savvy householders. So where did it all go wrong?

We ask The Retail Panel—Dominique Lamb CEO of the National Retail Association, Associate Professor at QUT’s Business School Dr. Gary Mortimer, and founder of Brand Audits Christine Moody.

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Why do shoppers love Kmart so much?
Popularity of the Kmart brand has gone through the roof in recent years but it’s come at a cost. Department store Target also owned by Wesfarmers will downsize the retail chain, some stores may even be converted to the Kmart brand. So how can one company nail one brand yet fail with the other?

We ask The Retail Panel—Dominique Lamb CEO of the National Retail Association, Associate Professor at QUT’s Business School Dr Gary Mortimer, and founder of Brand Audits Christine Moody.

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Why are department stores struggling?
Department stores have been struggling in recent times with the explosion of online shopping. Meanwhile, business is booming for electronic goods store JB Hi-Fi.

Steve Austin is joined by retail experts Christine Moody from Brand Audits, Dominique Lamb from the National Retail Association, and Gary Mortimer from QUT’s School of Business to discuss these issues and more.

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Where have all the Paddington shops gone?
Foot traffic on Given Terrace at Paddington is beginning to slow. Take a walk down the once popular shopping strip and you’re greeted with an increasing number of empty shopfronts as businesses move or close down all together.

Why? Find out as The Retail Panel investigates.

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The art of branding

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